Here are the answers you are looking for…

How do I schedule my service?
We go an extra mile to make sure we are a good match! Before scheduling your first appointment we require a Meet and Greet with you and your pup. We offer in-person and Zoom appointments. Once you’ve become a part of the pack, you can start using our Client Portal which is available 24/7. Our groups are small and fill up quickly, so we encourage you to schedule our services a week in advance. Requests that come in with less than 24-hour notice may be declined. Please send us a text and we will do our best to accommodate.
Is there a last-minute cancellation fee?
We stick to a strict no overbooking policy, so we won’t accept another pet owner’s request if we are already booked. We organize our schedule and map out our pick-ups and drop-offs in advance to ensure we’re staffed properly and we have enough space in our vehicle. By keeping our groups small, we are able to give your dog personal attention and make sure your dog’s needs are met.
Full Refunds will be issued via account credit if cancellation is made 7 days prior to the start of contracted services (14 days prior to holidays). A 50% refund will be issued via account credit if cancellation is made at least 48 hrs. prior to the start of contracted services (7 days prior to holidays). Cancellations without 48 hours (7 days for holidays) notice will not receive a refund. Ongoing Weekly Dog Hikes canceled within 24 business hours will receive a full refund as an account credit for future services.
What types of payment does Jane Of Bark accept?
We accept credit cards, debit cards, cash or checks.
Do you have Holiday Rates?

Yes. We apply Holiday rates to:

  • New Year’s Day
  • Martin Luther King Jr. Day
  • President’s Day
  • St. Patrick’s Day
  • Easter
  • Mother’s Day
  • Memorial Day
  • Father’s Day
  • Independence Day
  • Labor Day
  • Columbus Day
  • Halloween
  • Veterans Day
  • Thanksgiving
  • Day after Thanksgiving
  • Christmas Eve
  • Christmas Day
  • New Year’s Eve

*Please see our services page for more information

Where do you hike with my dog?

We know all the hot spots in MetroWest Boston. Our outdoor adventures include visits to such beautiful, dog-friendly spots as Rocky Woods Reservation, Noon Hill Reservation, Noanet Woodlands Reservation, Charles River State Reservation. There is never a shortage of new places to go https://www.alltrails.com

How long are the dogs out for?
Depending on the pickup route and the destination, your dog can be out anywhere between 1.5 hours to 2 hours
What time does my dog leave and come back?
We hike 2-ce a day between 10 AM and 3 PM. Your pup will join our morning or afternoon group based on his energy level and his temperament.
Are you insured?
Yes, we are! Jane Of Bark is insured and bonded through KennelPro and is a member of Pet Sitters International. We are also CPR certified. Rest assured your pet is in good hands.
What happens during inclement weather?
Your pet’s safety is our top priority. In the event of extreme weather, we may modify the time we spend outdoors and then enjoy indoor playtime for the remainder of the visit.
Do you need a key to my home for drop-in visits?
Yes. We will need 2 sets of house keys and at least one FOB or key card if you live in a private community. Your dog walker will keep one key with them to complete the visit and the other key will be kept locked in a safe at Jane of Bark office in the event of an emergency.
Should I tip my care provider?
Gratuity is not required, but is appreciated if you choose to recognize the dedication and care we provide to you and your pet(s).

Join Jane of Bark Today!

Schedule your appointment.